All major debit and credit cards payment are accepted and can be used via Paypal, you do not need a PayPal account to pay with a credit card.
E-checks are accepted and can take up to 10 days to clear, items will not be posted until payments have cleared.
As a goodwill gesture I have a 7 day exchange policy for unused and undamaged products.
Please contact me within 3 days of receiving your item to receive instructions on how to return your parcel, items must be returned within 7 days. You will be issued with a store credit for use within 12 months. Store credits cannot be used for custom made items.
It is the buyers responsibility to make sure the item is returned safely, please provide tracking details as a missing package will not qualify for an exchange.
CUSTOM MADE ITEMS
Custom made orders cannot be exchanged or returned, please be aware of your correct ring size, the best way to know your ring size is to be measured by a local jeweller.
Ahoy Birdy does not offer cancellations on purchases, if you are unsure about something, please contact me prior to purchasing and I will assist you.
Ahoy Birdy does not offer cash refunds, items can be exchanged for another item or a store credit. Your legal rights in respect of defective goods are unaffected.
I do not offer payment plans, lay-by, lay-away.
Ahoy Birdy jewellery is built to last, however precious metals and gemstones are delicate and can be damaged by the sun, chlorine, chemicals, makeup and hairspray. Avoid wearing your jewellery while exercising, gardening, cleaning, swimming and showering.
Sterling silver will tarnish over time but can be brought back to a sparkling shine with a little extra care. Storing your jewellery in air tight bags will help prolong the return of tarnish.
To remove tarnish use a gentle foaming cleanser (Hagerty Silver Foam) and a wet makeup sponge to gently rub silver back to its former glory. Using a tiny amount, create a foam on the back of the piece first before spreading the foam over the front, avoid rubbing directly onto porous gemstones (turquoise, opal, variscite) which can absorb the colour of the polish. Polishing cloths can remove the black patina and create a high polish so please avoid using them unless you are intending to create a high shine.